Refund policy

Chocolate is a perishable food item, so we're not able to accept returns. If something isn't right with your order, we'll make it right.

Damaged, melted or incorrect orders

Please inspect your order when it arrives. Email orders@chocxo.ca within 24 hours of delivery with your order number and photos of the packaging and product. We'll review it and, where appropriate, replace the affected items or refund you to your original payment method.

Cancellations and changes

You can cancel or change your order within 1 hour of placing it by emailing orders@chocxo.ca. After that, your order is already being prepared and can no longer be changed.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund.

Shipping in warm weather

We ship only to regions where the weather allows chocolate to travel safely, and we pause or limit shipping during heat waves. Please see our Shipping Policy for current shipping areas.