Frequently Asked Questions
Where is my order?
You can find your tracking number in your order confirmation email, or by logging into your account. If it's been more than 5 business days since you received tracking and there's no movement, please email us directly at orders@chocxo.ca and we'll investigate further.
Where do you ship?
We ship within Canada through chocxo.ca. If you're ordering from the U.S., please place your order through chocxo.com.
How long is shipping?
We try our best to ship your order out as soon as possible. We prepare orders within 3–5 business days, and shipping time depends on your location on top of that.
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size. We offer free shipping on orders of $75 or more!
Can I cancel my order?
Yes, you may cancel your order within 1 hour of placing it. Please email us at orders@chocxo.ca to let us know as soon as possible.
Can I change the items in my order?
Yes, you can update your order within 1 hour of placing it. Please email us at orders@chocxo.ca to let us know as soon as possible.
Where is my order shipping from?
From our manufacturing facility in Delta, BC. 😊
What if my order arrives damaged or melted?
We're deeply sorry to hear that! Please email us directly at orders@chocxo.ca with photos and your order number within 24 hours of delivery and we'll do our best to make it right.
Do you offer refunds or returns?
We offer refunds if your order falls within our refund policy, but we're not able to accept returns since chocolate is a perishable food item. If something's wrong with your order, please email us directly at orders@chocxo.ca and we'll do our best to make it right.
Subscriptions
How do I update or change the Chocxo items in my subscription?
Log into your subscription portal to update your frequency or swap items. You'll also find a "Manage Subscription" link in your subscription confirmation and reminder emails.
How do I cancel my subscription?
We're sad to see you go! You can cancel anytime from your subscription portal.
Can I pause or skip a delivery?
Yes, you can skip an upcoming order or pause your subscription anytime from your subscription portal.
Our Chocolate
How many pieces are in a bag?
7 individually wrapped pieces, so you can enjoy each piece whenever you'd like!
What ingredients/allergens are in your chocolate?
Our chocolate may contain, or be produced in a facility that also processes, milk, soy, tree nuts and peanuts. Please check the individual product page or package label for full ingredient details, or email us at orders@chocxo.ca if you have specific allergy concerns.
Is your chocolate gluten-free?
Yes, our manufacturing facility is a certified gluten-free facility!
Do you use any fake sugars or artificial sweeteners?
Never! We only use organic cane sugar.
How should I store my chocolate, and how long does it last?
Store your chocolate in a cool, dry environment away from direct sunlight. Enjoy it by the best-before date printed on the package for the best taste and texture. If your home runs warm, you can refrigerate it, just let it come back to room temperature before enjoying.
How do you use less sugar and still taste good?
It's all about ingredients. We source the highest quality cocoa beans that naturally taste amazing and need less sugar to deliver a truly delicious chocolate.
Are your chocolates vegan?
Our chocolates are not Certified Vegan. Our Dark Chocolate Peanut Butter Cups and Coconut, Almond & Sea Salt Snaps don't contain any dairy, but they are not certified.
What makes Chocxo unique?
We're proof that indulgent and better-for-you don't have to be opposites. Every chocolate we craft is truly indulgent, always organic, and lower in sugar with zero artificial sweeteners, ever. And we're never sitting still: our team is constantly in the lab dreaming up the next bold, unexpected flavour, so there's always something new to get excited about!
